Hello, how can we help you?

Setting up an account is really easy and only takes a few minutes. You'll need to give us your company name and address details and then create a password, which you can use to access your account later on. Once your account is created you will be able t...
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No problem – all you need to do is to reset your password. You can find this option at the 'My Account' section of the site.Simply click on the  'Forgot your password?' link and we'll email it over to you.
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To modify your personal information please log into your customer account by clicking in the tab "My Account" at the top of the page. Once logged in, click on the left side tab "Account information" or "Address Book", depending on the information that y...
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No, unfortunately you can only create a single account per company. Our system automatically rejects duplicated Company names or e-mails.
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App Keys are uploaded by sellers directly in our platform when your package is shipped. Once uploaded you will receive an e-mail notification to inform you that you can download them from your customer account. To do so, please follow the steps below: ...
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Invoices are uploaded by sellers directly in our platform. To access your invoices, please follow the steps below: 1. log into your Customer account here 2. Scroll down to you dashboard page to access to "Recent orders" list 3. Click on the right sid...
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To reseign your account please send us an e-mail at customer-support@thingpark.com
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Creating a new buyer account not only allows you to place an order and follow its processing in real time, but you will also be allowed to directly contact our sellers, download technical documentations and rate products.
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Our maketplace is open worldwide. However, the possibility of buying from abroad is directly dependent on the fact that the shipping costs have been previously defined by our sellers. In the situation in which costs are not configured yet for your destina...
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No, unfortunately once an order is sent to the seller you won't be able to add extra articles to your ongoing order. If you need to modify your order, please submit a new one.
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Yes, but please note that the final pricing will be decided by the seller. Therefore, if you are planning to buy a high volume of devices, we recommend you to directly contact the seller by login into your customer account and clicking on the button "Co...
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ThingPark Market allows you to place an order if quantity you request are above the number of available units the seller offers at moment of purchase. Upon receiving your funds, ThingPark Market will request the seller to confirm he is able to deliver t...
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Don't worry! You can place a backorder when product is "out of stock". Please refer to "What is the backorder functionality?" article to get more information.
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Unfortunately, we're not yet able to split an order into multiple shipping destinations. If this is your wish, we recommend you to place multiple orders, one for each address.
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Yes, in your customer account you will be able to set/modify your shipping and billing addresses. To do so: 1. Log into your Customer account here 2. Click on the tab "Address book" 3. Edit your address or - in case you have not defined your addresse...
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Placing an order is really simple, you only will need to follow this steps: 1. Create a customer account here 2. Select the product and add it to your cart 3. Click in the orange button "Go to checkout" and follow the steps 4. Select your payment m...
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If you think the product information is not complete enough or if you have any questions about a specific product feature please contact the seller. To do so, you only need to click in the right button "Contact the seller" from the product page and login ...
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No, our devices are compliant to the LoRaWAN protocol, however they do not include connectivity. Nevertheless, if your wish is to test the devices using the LoRaWAN technology you can create a developer account in our ThinkPark Developer Portal  which in...
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Before purchasing an item please make sure that it is compatible with your local frequency band. You can refer to the table below:
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As the regulation for transporting, lithium batteries have been enforced some of our sellers (specially from Asia) not to include batteries in their devices. If you have any doubts or questions, please don't hesitate to confirm with the seller if your pac...
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Our devices are compliant to the LoRAWAN protocol and certified ThingPark connected, which mean that they will work in our ThingPark ecosystem. If you are planning to use them in any other platform please be aware that we won't be able to guarantee thei...
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Delivery times depend on several aspects: - Availability of the product when ordering,  - Proximity to the country of destination, - Custom cleareance process.  Most of our sellers specify in their product description the average delivery time as ...
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Every seller is responsible for handling customer communications and to provide responses within the best time to our customers. Nevertheless, it can occur that some sellers take longer to reply. In that case, please contact our Customer Care Service ...
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Unfortunately, you won't be able to manually change an ongoing order from your customer account. If the changes you want to do are related to your shipping or billing information, please contact us without delay at customer-support@thingpark.com You wil...
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No, unfortunately our website doesn't currently allow customers to cancel orders from their customer account – If you want to cancel an ongoing order please contact our Customer Care team at customer-support@thingpark.com We will be glad to help you!
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As soon as your payment is collected by Stripe we will inform the seller of your order and start preparing your package for shipment. Once the parcel is ready to be shipped the seller will add a tracking number that you will receive by e-mail.
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If you have purchased a wrong frequency band for your device please contact the seller as soon as possible. To do so, please log into your customer account, and click in the left side tab "Order communications". Depending on the status of your order, th...
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When you place your order, it will enter through the processing steps during fulfillment: - Pending This means we've received your order, but we are still waiting for the payment to be collected. - Ready to be shipped The seller is preparing your order...
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ThingPark Market supports Credit Card (Visa & MasterCard). We also accept other specific local bank and SEPA transfers.
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When you place an order using SEPA Direct debit, you will be requested at the checkout step to accept the mandate to collect the funds from your account. Your order will then be processed as soon as the money is collected by our payment platform (Stripe...
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Taxes are calculated depending on where the seller is located, the shiping destination and whether you have a VAT registration number or not. For example, if you are placing an order inside the EU to an European seller your order will not include taxes ...
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ThingPark Market does not directly process your credit card detail / bank account data nor store any cash in its books. Alternately, we resort to Payment Gateway Providers that are granted a Payment Institution licence by European Financial Regulation a...
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By default, the prices are set in Euros. However, you can also choose to convert the prices in US Dollars, in that case the applied rate will be 1 EUR = 1.17USD.
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Transaction price includes merchandise price excluding VAT + shipping to final destination, as a minimum. Depending on where the seller is located and whether you have a VAT registration number, transaction will also include VAT amounts.
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Transaction price does not include the following fees: - In most cases, VAT & Import Tax will be left at buyer’s expense at a later stage, usually when transportation carrier is delivering goods at your place for international cross-border shipments...
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When you make a payment on ThingPark Market, you pay this amount to sellers, who are responsible for sale-related aspects. ThingPark only helps to interface buyers with sellers and process the financial flow. Payment transaction is following a specifi...
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A payment can be declined for 2 main reasons : - Your bank information is incorrect or invalid - Your bank rejected the payment. After having verified the accuracy of your bank information, if your payment is still getting rejected please contact yo...
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First of all, we are very sorry if you have had any inconvenience with our services. To submit your claim, please send an e-mail to our Customer Care service at: customer-support@thingpark.com Be assured that we will investigate your claim in deep and ...
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Return policy is at seller's discretion: detailed conditions for returns are usually available for consultation in detail within the agreement you sign at moment of check out. You can also consult Partner page here to consult seller return conditions.
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As soon as your refund request is confirmed by our Customer Care service, you will receive your money back whithin 3 to 5 business days depending on your location and the method of payment used.
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There are 2 ways to get in touch with our sellers: - From the product page : Click on the right side button "Contact the seller" and login to send your message. OR - From your customer account : Clicking in the tab "Ask a Question" or "Order message...
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ThingPark Market complies with anti-money laundering European and Worldwide policies. ThingPark Market runs careful scrutiny upon seller registration to make sure that we propose our buyers trusted third party sellers. Therefore, we may refuse seller ca...
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To contact our Customer Care team please send us an e-mail to customer-support@thingpark.com or fill our contact form here.
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