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  • What are the steps to create a new customer account?

    Setting up an account is really easy and only takes a few minutes. You'll need to give us your company name and address details and then create a password, which you can use to access your account later on.

    Once your account is created you will...
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  • What if I forgot my password?

    No problem – all you need to do is to reset your password. You can find this option at the 'My Account' section of the site.

    Simply click on the  'Forgot your password?' link and we'll email it over to you.


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  • How can I modify my personal information?

    To modify your personal information please log into your customer account by clicking in the tab "My Account" at the top of the page.

    Once logged in, click on the left side tab "Account information" or "Address Book", depend...
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  • Can I create many accounts for the same company?

    No, unfortunately you can only create a single account per company.

    Our system automatically rejects duplicated Company names or e-mails.


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  • How can I donwload my App Keys?

    App Keys are uploaded by sellers directly in our platform when your package is shipped.

    Once uploaded you will receive an e-mail notification to inform you that you can download them from your customer account. To do so, ple...
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  • How can I download my invoices?

    Invoices are uploaded by sellers directly in our platform. To access your invoices, please follow the steps below:

    1. log into your Customer account Read more

  • How can I delete/ resign my account?

    To reseign your account please send us an e-mail at customer-support@thingpark.com


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  • Why should I create a new account?

    Creating a new buyer account not only allows you to place an order and follow its processing in real time, but you will also be allowed to directly contact our sellers, download technical documentations and rate products.


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