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  • When will my package be delivered?

    Delivery times depend on several aspects: - Availability of the product when ordering,  - Proximity to the country of destination, - Custom cleareance process.  Most of our sellers specify in their product description the average delivery time as ...
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  • Why the seller is not replying to my messages?

    Every seller is responsible for handling customer communications and to provide responses within the best time to our customers. Nevertheless, it can occur that some sellers take longer to reply. In that case, please contact our Customer Care Service ...
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  • Can I change my personal details in an ongoing order?

    Unfortunately, you won't be able to manually change an ongoing order from your customer account. If the changes you want to do are related to your shipping or billing information, please contact us without delay at customer-support@thingpark.com You wil...
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  • Can I cancel my order online?

    No, unfortunately our website doesn't currently allow customers to cancel orders from their customer account – If you want to cancel an ongoing order please contact our Customer Care team at customer-support@thingpark.com We will be glad to help you!
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  • How can I track my order?

    As soon as your payment is collected by Stripe we will inform the seller of your order and start preparing your package for shipment. Once the parcel is ready to be shipped the seller will add a tracking number that you will receive by e-mail.
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  • What if I have chosen a wrong frequency band?

    If you have purchased a wrong frequency band for your device please contact the seller as soon as possible. To do so, please log into your customer account, and click in the left side tab "Order communications". Depending on the status of your order, th...
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  • What does the order statuses mean?

    When you place your order, it will enter through the processing steps during fulfillment: - Pending This means we've received your order, but we are still waiting for the payment to be collected. - Ready to be shipped The seller is preparing your order...
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