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  • How can I submit a claim?

    First of all, we are very sorry if you have had any inconvenience with our services. To submit your claim, please send an e-mail to our Customer Care service at: customer-support@thingpark.com Be assured that we will investigate your claim in deep and ...
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  • What is the return policy?

    Return policy is at seller's discretion: detailed conditions for returns are usually available for consultation in detail within the agreement you sign at moment of check out. You can also consult Partner page here to consult seller return conditions.
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  • When will my order be refunded?

    As soon as your refund request is confirmed by our Customer Care service, you will receive your money back whithin 3 to 5 business days depending on your location and the method of payment used.
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  • How can I contact the seller?

    There are 2 ways to get in touch with our sellers: - From the product page : Click on the right side button "Contact the seller" and login to send your message. OR - From your customer account : Clicking in the tab "Ask a Question" or "Order message...
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  • How does ThingPark Market recruit new sellers?

    ThingPark Market complies with anti-money laundering European and Worldwide policies. ThingPark Market runs careful scrutiny upon seller registration to make sure that we propose our buyers trusted third party sellers. Therefore, we may refuse seller ca...
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  • How can I contact your Customer Care service?

    To contact our Customer Care team please send us an e-mail to customer-support@thingpark.com or fill our contact form here.
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